Permanent Customer Service Advisor Angus

KBM Resourcing Ltd

Are you actively looking for new role where you can fully utilise your customer service skills and make a positive difference to both our client and their customers? This is a great opportunity to join a growing innovative company near the heart of Angus. This established organisation is paving the way in their field and pride themselves on their dynamic thinking.

 

The key responsibilities include:

  1. Be the first point of contact for all customers
  2. Liaise with internal departments to ensure smooth communication across the business
  3. Assist and resolve any customer queries promptly
  4. Analyse and maintain customer forecasts
  5. Produce orders through SAP
  6. Take part in the monthly forecasting meetings
  7. Ensure relationships are built and maintained throughout the business and customers
  8. Provide great customer service through internal systems
  9. Liaise with the company to implement, analyse and continuously improve internal processes

 

The key skills / knowledge / experience required:

  1. Excellent Excel skills
  2. IT literate with other Microsoft office packages
  3. Excellent communication skills both verbal and oral
  4. Ability to work under own initiative and a part of a team
  5. Customer service experience essential
  6. Experience of SAP or equivalent
  7. Experience of international sales and freight would be desirable
  8. Have the ability to report and analyse data

To apply for this job email your details to forfar@kbmresourcing.com.

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