Permanent Service and Support Operator Dundee

  • Permanent
  • Dundee

Job now filled, regular requirement, please send CV for future vacancies

A long standing client of ours is looking for a service and support operator to join their growing organisation. Due to continual expansion and prolonged periods of growth there is a new position for a Service and Support operator. The ideal candidate will be passionate about providing excellent customer service and building great relationships both internally and externally. The ideal candidate will have experience of collaborating within a fast environment and likes some challenges. As a service and support operator you will provide first-hand telephone, admin and email support to a number of departments including Engineering and Technical services.

 

The key responsibilities will include but are not limited to:

  1. Offer general customer service, guidance and general advice
  2. Update client portals when necessary
  3. Data inputting
  4. Provide high quality support via different comms including email, telephone to all customers both internal and external
  5. Provide admin support to different departments including engineering
  6. Update clients on a regular basis
  7. Liaise with suppliers when necessary
  8. Ensure that service works are completed within the expected SLAs
  9. Manage incidents from initial fault to resolution

 

Essential skills needed:

  1. Strong team players
  2. Excellent communication skills
  3. Previous experience using Microsoft office tools
  4. Strong attention to detail
  5. Prioritise tasks

 

Additional information:

  1. 32 days paid holidays
  2. A competitive salary
  3. Defined contribution company pension scheme

To apply for this job email your details to forfar@kbmresourcing.com.

Comments are closed.