Service and Projects Coordinator- North Aberdeen

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Summary of role

Reporting to the Projects Manager, the post holder will be responsible for the provision of support across the Fire & Safety business stream. In addition, act as a customer interface on behalf of the department, primarily via the telephone and email but occasionally by accompanying managers to meetings on customer sites or at our offices.


Key Responsibilities

  • Expediting of projects and service administration in a timely manner.
  • Acting as a client interface with regards to delivering a high level of customer care and a quality service Issue, track, progress and expedite work orders in a timely manner.
  • Administration of fleet, tools and training requirements.
  • Accurate completion of worksheets, supporting documentation and certification.
  • Ensure timesheets are accurate and completed.
  • Expedite sales enquiries and log relevant supporting information.
  • Raise and process purchase orders against customer sales requirements.
  • Expediting of spares/stock to support timely completion of work orders.
  • Attendance at internal and external meetings, reporting and progressing operational issues.
  • Assist in the maintenance of accurate customer contact records.
  • Liaise with Suppliers and Stores Personnel with regards to stock issues and returns.
  • Ensuring department invoicing is accurate and complete within company deadlines.
  • Prepare delivery note paperwork and certification for product sales orders.
  • Expediting of vendor orders
  • Create and dispatch invoices for product sales electronically or by post.
  • Report monthly invoicing figures to Projects Manager.
  • Provide reports on regular and ad hoc basis to FSS Management as requested.
  • Maintaining and developing relationships with customers largely by telephone and emails.
  • Clarifying customer requirements.
  • Close-out of work packages & Invoicing.
  • Provide monthly KPIs to customers when required.


HSEQ Responsibilities

  • Adhere to company HSEQ policies and procedures, ensure safe working practices are followed at all times.
  • Report any unsafe conditions, behaviours or acts to management.
  • On request, fully participate in HSEQ audits and inspections.
  • Complete mandatory HSEQ training as identified by training matrix.




  • Computer literate in all Microsoft packages.
  • Good communication skills in English (written and oral)
  • High level user in SAGE or similar software package.
  • Team player, friendly and outgoing.
  • Attention to detail with a high level of accuracy.
  • Ability to work under pressure.
  • Flexible and well organised.
  • Self-motivated with the ability to use own initiative.
  • Ability to provide high level management reporting.
  • Ability to manage and prioritise conflicting events/resource.



  • Basic technical and product knowledge in Fire, Safety & Security.
  • Offshore / Marine Admin experience.
  • Previous experience in a busy service company environment.
  • Knowledge of DNV, ABS & UKAS audit requirements.




  • Salary £30-35K
  • Monday to Friday (38 Hours)

To apply for this job email your details to

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