Service and Projects Coordinator- North Aberdeen

Summary of role

Reporting to the Projects Manager, the post holder will be responsible for the provision of support across the Fire & Safety business stream. In addition, act as a customer interface on behalf of the department, primarily via the telephone and email but occasionally by accompanying managers to meetings on customer sites or at our offices.

Key Responsibilities

• Expediting of projects and service administration in a timely manner.
• Acting as a client interface with regards to delivering a high level of customer care and a quality service Issue, track, progress and expedite work orders in a timely manner.
• Administration of fleet, tools and training requirements.
• Accurate completion of worksheets, supporting documentation and certification.
• Ensure timesheets are accurate and completed.
• Expedite sales enquiries and log relevant supporting information.
• Raise and process purchase orders against customer sales requirements.
• Expediting of spares/stock to support timely completion of work orders.
• Attendance at internal and external meetings, reporting and progressing operational issues.
• Assist in the maintenance of accurate customer contact records.
• Liaise with Suppliers and Stores Personnel with regards to stock issues and returns.
• Ensuring department invoicing is accurate and complete within company deadlines.
• Prepare delivery note paperwork and certification for product sales orders.
• Expediting of vendor orders
• Create and dispatch invoices for product sales electronically or by post.
• Report monthly invoicing figures to Projects Manager.
• Provide reports on regular and ad hoc basis to FSS Management as requested.
• Maintaining and developing relationships with customers largely by telephone and emails.
• Clarifying customer requirements.
• Close-out of work packages & Invoicing.
• Provide monthly KPIs to customers when required.

HSEQ Responsibilities

• Adhere to company HSEQ policies and procedures, ensure safe working practices are followed at all times.
• Report any unsafe conditions, behaviours or acts to management.
• On request, fully participate in HSEQ audits and inspections.
• Complete mandatory HSEQ training as identified by training matrix.

Experience/Education/Training

Essential

• Computer literate in all Microsoft packages.
• Good communication skills in English (written and oral)
• High level user in SAGE or similar software package.
• Team player, friendly and outgoing.
• Attention to detail with a high level of accuracy.
• Ability to work under pressure.
• Flexible and well organised.
• Self-motivated with the ability to use own initiative.
• Ability to provide high level management reporting.
• Ability to manage and prioritise conflicting events/resource.

Preferred

• Basic technical and product knowledge in Fire, Safety & Security.
• Offshore / Marine Admin experience.
• Previous experience in a busy service company environment.
• Knowledge of DNV, ABS & UKAS audit requirements.

Remuneration

• Salary £30-35K
• Monday to Friday (38 Hours)